Each support level is designed to grow with the needs of your business. Higher-level packages build upon the previous level, including foundational services along with additional support and solutions to meet more advanced needs.

No -Each support level has its own set monthly price and hours. Higher support levels build upon the services provided in the previous levels, but the hours and pricing are not added together. The listed hours represent the total monthly support included within that specific support level.

No -The hours listed for each support level are the total monthly support hours.

Yes - If you need additional support beyond your monthly reserved hours. This allows you to receive extra support when needed without moving into a higher level of service.

Additional hours are subject to availability and will be discussed based on your business needs.

Yes - Hourly support may be available as an introductory option for new clients who would like to experience Evergreen Virtual Solutions’ services. As your needs evolve, we will periodically review your support requirements and explore which service support best align with your business goals.

Please Note: Hourly support is available for introductory or project-based needs. Rates are separate from monthly packages and based on your business needs. Monthly reserved-hours packages are recommended for ongoing support.

Yes - Seasonal and short-term support options may be available depending on the client’s specific circumstances, business needs, and goals. These opportunities will be discussed during a discovery call to determine the best support solution.

Pricing will be based on the specific services, level of support, and needs of each client.

Please Note: Seasonal support is priced separately from standard monthly support and is based on your business needs and support requirements.